Lumi AI The Intelligence Engine.

Lumi AI combines natural language processing, machine learning, and agentic AI to power Listen IQ.

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online_prediction AI Stream Analyzer Live
Sarah Jenkins 2 min ago
Spanish Billing

No he recibido mi reembolso todavía. ¿Pueden...

David Miller 10 min ago
English Praise

Listen IQ is amazing! Love the sentiment graphs...

Aisha Al-Mansoori 18 min ago
Arabic Sales

هل يمكنني معرفة أسعار باقات المؤسسات؟...

Liam O'Connor 1 hour ago
Malayalam Bug

ആപ്പ് ലോഗിൻ ചെയ്യാൻ കഴിയുന്നില്ല. പുതിയ...

Test Custom Input
check_circle Engine Logic Reasoning COMPLETED
Step 1: Input Raw Mention
"No he recibido mi reembolso todavía. ¿Pueden revisarlo? El soporte me dijo 3 días."
Step 2: Cognitive Parsing
Detected Language: Spanish (ES)
English Translation: "I haven't received my refund yet. Can you please check it? Support told me 3 days."
Sentiment & Emotions: Negative (-0.82) / Frustrated
Step 3: Agentic Execution
check_circle Escalated to Billing Support Queue • Fired Webhook to HubSpot
auto_awesome Generated Response Draft

"Hi Sarah, I see your order refund was approved on June 9th and is processing. It typically takes 3-5 business days depending on your bank. I have flagged this for priority billing review."

Engine Telemetry

Ticket Reference #TK-1092-AI
Processing SLA 240ms
Confidence Score 98.9%
Destination Queue Billing Escalations

Platform Action Hooks

HubSpot CRM Sync
Slack Webhook Trigger

Built to Power Modern Digital Intelligence

Lumi AI analyzes customer interactions in real-time across 20+ languages to uncover insights, detect emotions, and automate operational workflows.

AI Sentiment & Emotion

Detects emotional intent beyond basic positive/negative sentiment, categorizing frustration, satisfaction, urgency, and concern in real-time.

REAL-TIME ANALYSIS Escalation Threat
"Your service is down again and I'm losing customers! Resolve this immediately!"
FRUSTRATION DETECTED 89%
URGENCY SCORE 92%
Positive Frustration Urgency
Business Value
Track real-time satisfaction & identify reputational risk before escalation.

AI Auto Tag Detection

Automatically parses and tags conversations to route cases, categorizing complaints, billing issues, product feedback, and key inquiries.

INCOMING TRANSACTION METADATA 99.1% CONFIDENCE
"I was charged twice for this month's plan. I need a refund on the second billing."
DETECTED CLASSIFICATIONS
Billing Issue Refund Request Priority Ticket
Billing Issue Complaint Sales Lead
Business Value
Eliminates manual categorization, maximizing routing accuracy and ticket assignment speed.

AI Summarization

Distills massive volumes of conversations, customer tickets, mentions, and social discussions into short, executive-ready briefings.

CUSTOMER CHAT TRANSCRIPT (5.4k words) Distilled
"Hello, I've spent the last 45 minutes locked out of my billing dashboard. I keep resetting the password, but the email never arrives in my inbox or spam folder..."
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AI Executive Briefing
User locked out of billing dashboard; password resets failing due to SMTP delay. Flagged for priority SMTP relay review.
Briefings Daily Summaries
Business Value
Saves hours of manual analyst review, enabling rapid summaries for team leads.

AI Recommendations

Analyzes customer behavior, competitor strategies, and brand health metrics to deliver smart response guides and performance optimizations.

ANALYTICS ENGINE DETECTION Risk Alert
warning
Competitor keyword search volumes surged +42%.
SUGGESTED ACTION
Ad Optimization Risk Mitigation
Business Value
Actionable suggestions for reputation repair and campaign execution based on deep data.

AI Replies

Generates context-aware, brand-aligned responses for customer support, review websites, direct messages, and public comments.

DRAFT GENERATION
Customer: "Where can I find the API key integration guides?"
"Hi there! You can access our full integration guides at developers.listeniq.com/docs/api."
Tone Control Human-in-the-loop
Business Value
Drastically reduces customer response times while maintaining strict communication quality.

AI Content Creation

Empowers marketing teams with instant social posts, blog outlines, promotional messages, and email newsletters optimized for specific platforms.

SOCIAL DRAFTER Optimized
🚀 Proud to share how we achieved a 42% response SLA reduction for our enterprise clients! Learn how Listen IQ AI does routing. #SaaS #AI #CX
142 CHARS auto_awesome READY TO POST
Generative Copy Multilingual
Business Value
Accelerates publishing velocity and eliminates writer's block across campaigns.

Auto Chat Allocation

Routes incoming chats based on customer intent, complexity, language, priority status, agent skillset, and real-time workload balancing.

INTELLIGENT ROUTING ENGINE High Priority
Customer: Urgent billing issue MALAYALAM
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ASSIGNED TO AGENT
Sanjay Nair (2/5 Chats • Malayalam & Billing)
Smart Routing Workload Balancing
Business Value
Reduces agent assignment lag, optimizes workforce efficiency, and handles surges smoothly.

AI Data Story Creation

Auto-generates meaningful business narratives from complex customer analytics, sentiment metrics, campaign trends, and competitor reports.

WEEKLY CHAT SENTIMENT MATRIX +153% SENTIMENT
MON
TUE
WED
THU
FRI
Positive sentiment surged on Thursday after the product update announcement.
Executive Reports Narrative Analytics
Business Value
Simplifies complex dashboards into clear, slide-ready summaries for leadership teams.

Language & Translation

Detects and translates 20+ global and regional languages (including English, Arabic, Hindi, French, Spanish, Malayalam, and Tamil) in real-time.

INCOMING INPUT Spanish
"No he recibido mi reembolso todavía."
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TRANSLATED OUTPUT 99% CONFIDENCE
"I haven't received my refund yet."
20+ Languages Real-time Translation
Business Value
Eliminates language barriers, supporting regional operational alignment and global reach.

IQ Agents Framework

IQ Agents is Listen IQ's proprietary agentic orchestration layer. While traditional AI only analyzes statistics, IQ Agents can actively observe events, reason logically, prioritize objectives, and trigger workflows.

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Autonomous Reason & Act

Goes beyond pre-defined rules to handle complex edge cases.

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Zero-friction Setup

Integrates with active pipelines, requiring no developer intervention.

Customer Experience Agent

Monitors discussions for customer dissatisfaction, automatically prioritizes critical tickets, and suggests escalations.

Brand Monitoring Agent

Tracks real-time reputation shifts, flags public relations crises, and monitors competitor campaigns.

Marketing Intelligence Agent

Scans active ad campaigns, maps performance anomalies, and generates copywriting and optimization tips.

Reporting Agent

Generates daily and monthly executive summaries from multi-channel performance data.

Social Engagement Agent

Assists support and social teams by suggesting high-fidelity, context-aware comments and message responses to public mentions.

Proven Business Value

Lumi AI simplifies operational pipelines, allowing organizations to act rapidly on public opportunities.

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Faster Decision Making

Convert millions of conversations into actionable insights instantly.

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Increased Productivity

Automate repetitive chat sorting and routing tasks to reduce team workload.

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Better Customer Experience

Understand intent and urgency to resolve issues more effectively.

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Improved Brand Reputation

Identify and address crisis indicators before they escalate online.

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Enhanced Marketing Performance

Produce high-performing copy and campaign targeting strategies backed by AI data.

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Enterprise-Ready Scalability

Supports regional compliance, multilingual streams, and massive workload spikes.